Really listening; not to respond or to fix, but to understand. Stephen Covey wrote about this in 1989 in his book The 7 Habits of Highly Effective People. The fifth habit is: First understand, then to be understood. This visual summary represents the 5 levels of listening that Covey describes:
1. Ignoring, not listening
2. Pretend listening
3. Selective listening
4. Attentive listening
5. Empathetic listening
5 Levels of Listening - Stephen Covey - Visual Summary - downloadlink
€ 12,50Price
7016 x 4961 px | 300dpi | JPG
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